DATA PROTECTION STATEMENT

This statement explains how Chilstone handles and uses the personal details which it collects from its customers (builders, architects, members of the public) and suppliers of Chilstone. Retention of this information enables Chilstone to run its business and to keep in touch with its customers and suppliers to advise them of its products, marketing events, promotions and updates. Chilstone is committed to protecting all personal information and we are open about the nature of the information which it holds.

Personal Data Held:

The personal information held by Chilstone will primarily be that provided by its customers when making purchases of our products, through invoices and in correspondence from customers and suppliers by post, telephone, email or an otherwise specified.

The records will contain:

  • Contact details as supplied and periodically updated by customers and suppliers (usually first name, last name, email address, telephone number, company details and estimate and order enquiries).
  • Personal data supplied by customers and suppliers for specific purposes (e.g. Deliveries).

 

Use of Personal Data by Chilstone:

Customers’ and suppliers’ Personal Data is used by Chilstone for:

  • Administering orders and quotes.
  • Internal record-keeping (including staff records).
  • Selective marketing and promotions for the special events (e.g. Chelsea Flower Show) for those who have opted in to receive this information.

VICTORIA PARK · FORDCOMBE ROAD · LANGTON GREEN · KENT · TN3 ORD · ENGLAND

T 01892 740866     F 01892 740867     E OFFICE@CHILSTONE.COM

www.chilstone.com

HESWAY LIMITED TRADING AS CHILSTONE · COMPANY REGISTRATION NO 932477 · REGISTERED OFFICE AS ABOVE

 

Communications to customers and suppliers may be sent electronically, by post or by telephone depending on the communication by our customers and suppliers.

Sharing of Data:

Chilstone will not share the personal information of customers and suppliers with third parties without their permission. Data will be shared with third parties are for the purposes of joint events or competitions where customers and suppliers have opted in to receive information.

 

Customers’ Rights:

Customers and suppliers have the right to:

  • Ask Chilstone for access to, or rectification of, or erasure of, their individual data.
  • Restrict the data provided.
  • Object to the receipt of communications by any specific method.
  • Request the transfer of their individual data to a third party.

Customers and suppliers have the right to lodge a complaint with the Information Commissioners Office at https://ico.org.uk/concerns/

Further Information:

The legal basis for processing your personal data for the purposes set out above is that it is necessary for the pursuit of Chilstone’s legitimate interests. Chilstone always handles personal data securely and minimises its use, and there is no overriding prejudice to customers and suppliers by using their personal information for these purposes. However, there is no statutory or contractual requirement for customers and suppliers to provide Chilstone with any personal data.

VICTORIA PARK · FORDCOMBE ROAD · LANGTON GREEN · KENT · TN3 ORD · ENGLAND

T 01892 740866     F 01892 740867     E OFFICE@CHILSTONE.COM

www.chilstone.com

HESWAY LIMITED TRADING AS CHILSTONE · COMPANY REGISTRATION NO 932477 · REGISTERED OFFICE AS ABOVE

 

The controller of customers’ and suppliers’ personal data is the existing Administration Manager at Chilstone who can be contacted at 01892 740866, office@chilstone.com.

Please contact the Administration Manager if you have any concerns or questions about the above information or if you do not wish Chilstone to process your personal data for specific purposes, where customers and suppliers have specific requests relating to the management of their personal data Chilstone will endeavour to resolve these, but there may be circumstances where we are unable to comply with a specific request.

Chilstone will retain the personal data of customers and suppliers for the duration of their time as customers or suppliers, and not more than five years after the last contact, or until requested by a customer or supplier to do otherwise. Chilstone will publish any made to the Data Protection Statement.

VICTORIA PARK · FORDCOMBE ROAD · LANGTON GREEN · KENT · TN3 ORD · ENGLAND

T 01892 740866     F 01892 740867     E OFFICE@CHILSTONE.COM

www.chilstone.com

HESWAY LIMITED TRADING AS CHILSTONE · COMPANY REGISTRATION NO 932477 · REGISTERED OFFICE AS ABOVE

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